FY 2025 ACD Highlights

ACD Highlights in 12 Charts

On March 27, 2026, the Commission issued its FY 2025 Annual Compliance Determination (ACD), assessing the Postal Service's compliance with the law, Commission regulations, and its service standards. Key findings include:

1. Covering Costs

Source: Figure III-1, FY 2025 ACD at 27.

2. Rate Authority

In FY 2025, the Postal Service filed one Market Dominant rate case, R2025-1. The Commission granted rate authority derived from multiple sources—CPI-U, density, and retirement authorities—along with an additional 2 percent for Periodicals as a non-compensatory class. This expanded pricing authority aims to improve cost coverage while maintaining protections for ratepayers.

Source: Figure II-1, FY 2025 ACD at 12.

3. Sharing the Work

Source: Figure II-2, FY 2025 ACD at 15.

4. Getting Your Packages to You

The Postal Service had 4289 active domestic contracts with private businesses and other entities to ship items via the USPS' portfolio of package products in FY 2025. This is a 255.9 percent increase from FY 2024, a year in which the Postal Service had 1205 active competitive domestic NSAs.

Click here for link to NSA dashboard on Commission's website.

Source: Figure IV-1, FY 2025 ACD at 53.

5. What Is and Is Not On-Time

The Commission monitors 27 Market Dominant products/categories when it comes to Service Performance. Out of the 27, 7 met their service performance target while 20 failed to meet theirs.

Source: Table VI-1, FY 2025 ACD at 73.

Source: Table VI-1, FY 2025 ACD at 73.

6. Physical Locations

The Postal Service relies on its physical network to process, transport, and deliver mail, as well as serve customers. The Commission monitors the number of these facilities to ensure nationwide access. Between FY 2024 and FY 2025, the total number of locations decreased by 406.

Source: Table VI-3, FY 2025 ACD at 99.

7. Post Office Suspensions

The Postal Service temporarily suspends operations at post offices for reasons such as lease terminations or facility damage. The number of suspended sites declined between FY 2024 and FY 2025 by 6.3 percent.

Source: Table VI-4, FY 2025 ACD at 102.

8. Didn't I Used to Get More Mail?

The Commission tracks the average volume per delivery point. In FY 2025, the Postal Service delivered about 108.7 billion pieces of mail across 170.4 million delivery points; averaging 638 pieces per delivery point for the year.

Source: Figure VI-15, FY 2025 ACD at 106.

9. "Where Did the Blue Box Go?"

The Commission tracks the number of collection points available to the public, such as the blue boxes seen around city and neighborhood streets. The Postal Service reduced their collection boxes by 9,769 this year, a decrease of 7.4 percent compared to last year. Decisions to add, remove, or relocate collection boxes are based on the results of the Postal Service's annual density test, which evaluates how often individual boxes are used. As mail volumes decline, fewer collection boxes are required to serve the broader public.

Source: Figure VI-16, FY 2025 ACD at 107.

10. Customer Wait Times

The Postal Service reports national average customer wait times for retail service. FY 2025 saw a slight improvement in national wait time relative to FY 2024 and tremendous improvement relative to FY 2021, which was the longest wait time over the past five years. There remains room for improvement, as the Postal Service strives to continue to reduce wait time by emphasizing the use of Self-Service Kiosks and Rapid Drop-off Stations to retail customers.

Source: Table VI-5, FY 2025 ACD at 108.

11. Flats Return to Profitability

Contribution—the revenue remaining after covering attributable costs—rose to $862 million, a significant turnaround from prior years when total revenue failed to cover costs for flats. FY 2025 marked the second consecutive year that flat-shaped mail in total contributed positively to the Postal Service's finances.

Source: Figure VII-2, FY 2025 ACD at 125.

12. How's RTO Going?

Source: Figure VII-8, FY 2025 ACD at 140.