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Complaints and Rate or Service Inquiries

 Dear Consumer,

I would like to encourage you to contact the Commission for assistance in resolving complaints or service issues concerning the Postal Service.  When Congress enacted postal reform in 2006, it enhanced the Commission's role in resolving concerns or issues with the Postal Service.  We are available to assist in the resolution of nearly any concern or issue a customer has with the level of his or her service.  The Commission created two tracks for resolving such issues, Complaints, and the less formal Rate or Service Inquiries.  Click here for a link to our Consumer Complaint Guide.  Click here for a template for a formal Complaint.  Other consumer information can be found below under Information for Postal Consumers.  I hope you find this information useful.

Ruth Y. Goldway
Chairman

 

Information for the Mailing Community

Monthly Meeting of the Commission

The Commission meets the first Wednesday of each month at 11:00 a.m. in the Commission's Main Conference Room, 901 New York Ave., NW, Suite 200.  The public is invited to attend.

 

Schedule for Regular and Predictable Price Changes

Postal Service price increases for market-dominant products are subject to a statutory, CPI-based price cap.  The price cap for future increases will not be finalized until the Postal Service files a Notice of Rate Adjustment with the Commission.

Click here to view recent trend data showing 12-month average change in CPI-U for planning purposes and explanation of how CPI-U is calculated.

 

  • R2010-3
    Notice of Price Adjustment
  • R2009-5
    Notice of Price Adjustment
  • MC2010-19
    Mail Classification Schedule Change (Network Distribution Center)
  • MC2009-20
    Mail Classification Schedule Language for Nonpostal Activities Required to be Filed by Order No. 154
  • MC2008-1
    Review of Nonpostal Services
  • C2009-1
    Complaint of Gamefly, Inc.
  • RM2010-8
    Periodic Reporting
  • RM2009-12
    Regulations Establishing Procedures for Obtaining Information From the Postal Service
  • RM2009-11
    Periodic Reporting of Service Performance Measurements and Customer Satisfaction
  • RM2009-9
    Accounting Practices and Tax Rules for Competitive Products
  • RM2009-3
    Consideration of Workshare Discount Methodologies
    • A2010-3
      Elko NV, 89803 (Simon Sanchez, Jr., Petitioner)
    • A2010-2
      Steamboat Springs, CO 80487 (Don Ciavarra, Petitioner)
    • N2009-1
      Station and Branch Optimization and Consolidation Initiative, 2009
    • SS2010-1
      PAEA Section 802(c) Request
    • PI2010-2
      PAEA Section 802(c) Request
    • PI2010-1
      Investigation of Suspended Post Offices
    • PI2009-1
      Report to Congress and the President on Universal Postal Service and the Postal Monopoly
    • ACR2009
      Annual Compliance Report, 2009
    • CP2010-26
      Competitive Product Prices Global Expedited Package Services 2 (CP2009-50) Negotiated Service Agreement
    • CP2010-24
      Competitive Prodcut Prices Global Expedited Package Services 2 (CP2009-50) Negotiated Services Agreement
    • CP2010-17
      Competitive Product Prices International Business Reply Service Contracts 1 (MC2009-14) Negotiated Services Agreement

    Information for Postal Consumers

    The Postal Service is a basic and fundamental service provided to the people by their government. Through its oversight of the Postal Service, the Postal Regulatory Commission promotes that goal and strives to ensure that every consumer receives appropriate and effective postal services. The following links provide quick and convenient access to basic consumer information and tools that may assist consumers in obtaining the best possible service from both the Commission and the Postal Service.